Shipping policy

Shipping Policy
Last updated: 11 October 2026

WHERE WE SHIP
AURMANS ships to Spain and to all European Union member states. We do not ship outside the EU at this time.

SHIPPING COST
Shipping is free on every order. It is already included in the product price, so the amount you see at checkout is the amount you pay.

TAXES AND CUSTOMS DUTIES
All applicable VAT and import duties are included in the price and are paid by AURMANS. You will never be asked to pay anything to the carrier on delivery. If a carrier contacts you requesting payment for an AURMANS order, do not pay it — contact us first.

HOW LONG DELIVERY TAKES
Our products ship from our supplier's warehouses in Asia. Please read these times before ordering:

- Order processing: 1–3 business days
- Transit to the EU: 4–9 days
- Total estimated delivery: 7–15 days

These are estimates, not guarantees. Customs processing, public holidays and peak periods such as Black Friday or Christmas can add time.

TRACKING
You will receive a tracking number by email as soon as your parcel leaves the warehouse. Tracking can take 3–5 days to start updating after dispatch. This is normal and does not mean the parcel is lost.

ORDERS WITH MORE THAN ONE ITEM
Items in the same order may be dispatched separately and arrive on different days. You are never charged extra for this.

DELAYS AND LOST PARCELS
If your order has not arrived within 30 days of your order date, contact us and we will send it again or refund you in full. You do not need to chase the carrier yourself.

INCORRECT ADDRESSES
Please check your delivery address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before dispatch. Once a parcel has shipped the address cannot be changed, and parcels returned to sender because of an incorrect or incomplete address can be reshipped at your cost.

RIGHT OF WITHDRAWAL
As a consumer in the EU you have 14 days from receiving your order to withdraw from the purchase without giving a reason (we extend this to 30 days). See our Refund Policy for how to do that.

CONTACT
Questions about an order? Email nachogzpz@gmail.com and we will reply within 1–2 business days.