Política de reembolso

Refund & Return Policy
Last updated: 1 October 2026

At AURMANS we want you to be completely happy with your order. If you are not, here is how returns work.

YOUR LEGAL RIGHT OF WITHDRAWAL
As a consumer in the European Union you have 14 days from the day you receive your order to withdraw from the purchase, without giving a reason.

We go further: you have 30 calendar days from delivery to request a return.

CONDITION OF THE ITEM
Items must be unused, in their original packaging and with all tags attached. We cannot accept items that have been used, damaged or returned incomplete.

RETURN SHIPPING
Return shipping is paid by the customer, except when the item arrives faulty, damaged or is not what you ordered — in that case we cover the cost.

HOW TO START A RETURN
Email nachogzpz@gmail.com with your order number and, if the item is faulty, a photo. Do not send anything back before we reply: we will confirm the return address and the steps. Items sent back without prior contact cannot be processed.

FAULTY, DAMAGED OR INCORRECT ITEMS
Contact us within 48 hours of delivery with a photo. We will replace the item or refund you in full, including shipping, and you will not be asked to return anything at your own cost.

REFUNDS
Once your return is approved we refund you within 14 days, to the original payment method. Your bank may take a few additional days to show it.

ITEMS THAT CANNOT BE RETURNED
For hygiene reasons, sealed personal care items cannot be returned once the seal is broken, unless they are faulty.

ORDER NOT ARRIVED
If your order has not arrived 30 days after dispatch, contact us and we will resend it or refund you in full. See our Shipping Policy.

CONTACT
nachogzpz@gmail.com — we reply within 1–2 business days.